Shipping & RETURNS POLICY

Shipping Policy

  • We offer FREE WORLDWIDE SHIPPING on all realistic sex dolls.
  • All taxes and customs are included. There are no hidden charges and no extra charges ever.  
  • All our sex dolls 100% discrete upon arrival. Sex dolls arrive in a plain brown box with no sex information. The courier or handler does not know what is in the box, or where it came from.
  • Delivery times vary depending on order requirements and your location. Generally, all dolls are shipped by DHL or FedEx. Average delivery time is 10 – 15 business days after order. You will receive tracking updates by email so you can track your package yourself.
  • All In-Stock collection items will be delivered in 3-7 business days after payment is received. Currently, our in-stock items are only sold within USA.
  • Any item that does not have “In Stock” in the product name will be custom ordered. We can have product at your door in about 2-3 weeks!
  • We always try our best to ship all of our products as quickly as possible so you can enjoy your new dolls as quickly as possible.
  • We understand that it may be frustrating to wait, but we can guarantee that it will be worthy of waiting.

Cancellation Policy

  • The order can be cancelled within 12 hours of purchase of the product;if the product haven’t shipped,if have processed it will charge 20% restocking fee.
  • The order cannot be cancelled when the product has been out of the warehouse or has been shipped.If you want to cancel it and it will have 50% shipping fee and restocking fee.
  • If you really don’t want it after shipment, you can pay the shipping cost to solve the problem.

Return Policy

  • Returns are accepted only if you have received an incorrect item due to our error, or a defective item. In which case we are happy to fix or replace the item at no additional charge and ship it back to you. (standard production and shipping times apply). You have 1 calendar day (24H) after package delivery date to report any problem. Please inspect your doll as soon as she arrives.
  • Sex dolls are sex toys and are not returnable for any reason if used.
  • Customer satisfaction is very important to us. If you have any problem with your order, please contact us and we will do our best to fix the issue immediately.
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