All our sex dolls are free shipping and arrive in discreet packaging.(If your address is a remote area,which requires additional shipping fee charges of $100.)
Notice: We can't deliver to PO BOX or APO Addresses, Please provide your Residential Address when buying our doll.
Delivery Time
Delivery Time = Handling Time + Shipping Time (+ any holidays)
Handling Time
We check inventory every day to ensure that there are sufficient stocks for every product. Usually, the processing time of the warehouse is 1-3 days.
Has my order been shipped yet?
Typically, most orders are sent out within 3 days (excluding weekends), but occasionally it may take up to 5 days, and in some cases, even longer. Once your order has been shipped, you will receive a notification email. Please be sure to check your SPAM/Junk folder, as the email might end up there. If you don't see the dispatch email, feel free to reach out to us, and we can provide you with real-time updates on the status of your order. Please note that it usually takes 1 to 2 days before the package is registered in the carrier's tracking system. Since our sex dolls are unique products, we only dispatch shipments once a week, which means that tracking numbers are typically updated within 3-7 days.
Why did I not receive a confirmation email after placing the order?
If you haven't received a confirmation email after placing your order, it's possible that our email has been filtered into your SPAM/JUNK folder. We recommend checking there first. If you still can't locate it, please inform us, and we will assist you further.
I don't have a tracking number, when will I get it?
If you haven't received a tracking number, you should find it in the dispatched email you receive. In case you can't locate it there, please send us an email to request an update on your tracking information.
For additional shipping details or inquiries, you can reach out to us via email or complete the 'Contact Us' form. We strive to respond to your inquiries within 2 hours.
My item arrived broken or damaged what can I do?
If your item arrives in a damaged or broken condition, here are the steps to take:
Take clear photos and a video documenting the damage.
Send these visual materials to us for assessment.
We will arrange for a replacement shipment within 24 hours.
Please be aware that we are not liable for any damages to the packaging, boxes, or cases, as the responsibility for their safe handling lies with the carrier. Our control over this aspect is limited.
Warning: Due to the challenges of long-distance transportation, there is a possibility that some packages may incur damage. If you notice that your package is either damaged or appears to have been tampered with, we kindly request that you do not sign for it upon delivery. In the unfortunate event that you do accept a damaged product by mistake, please get in touch with us immediately. We are here to assist you and wi
ll take the necessary steps to resolve the issue. Your satisfaction is our priority.
Shipping Delays
We can't assume responsibility for delays in shipments that occur due to factors beyond sexdollsoff control.
By placing an order at sexdollsoff, you acknowledge and accept these terms.
I chose to buy at the Sexdollsoff because this is a legitimate company and customer service answers all my questions.
I recently purchased the Duthie doll and am very happy. She is very cute and sexy. It is a lot of fun posing and dressing her.